technology. people. design.

HI, I'M AVIANNE.

PROFESSIONAL OUTLOOK

I have a huge go-getter attitude and am always excited to work on projects and brainstorm ideas. I’m very adaptable to situations and can work well under pressure. I can be both a team player, leader and solo adventurer depending on what the situation needs from me.

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ABOUT AVIANNE HARRIS

Who I Am

My name is Avianne Harris. I am a hard-working, tech-savvy woman who is always looking to learn something new! I have 7+ years of experience working with a variety of clients while applying customer support and managing skills in a fast-paced environment.

Working within higher education has provided me with an understanding that communication is the key when working with people. I believe a system is the strongest and most successful when every department is connected. This is why I want to be part of that connection to ensure everyone has a mutual understanding, whether you are a client or an employee.

My passion is working with technology and creating/producing products to help others.

THINGS I LOVE

Just for Fun

SINGING

Musical Soul

Singing is a big passion of mine and I been singing since I was born. I was in chorus in middle and high school, so I know the some of the basic music theory.

Eventually in 2015, I joined an all-female a cappella group called the UNCW Seabelles. It a mixture of vocals and vocal percussion. In 2017, we competed in ICCAs (International Championship of Collegiate A Cappella).

On my downtime, I maintain a youtube channel with around 1,000 subscribers and 68,000 views.

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WEB DESIGN

Up for the Challenge

Since high school, I have had a love for designing. Whether it is creating a logo or sketching out a webpage design.

In 2016, I got an internship with a student newspaper (The Seahawk). I was responsible for designing webpage for their newspaper.

Click down below to checked the new updated website I designed for them.

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GRAPHIC DESIGN

Visual Artist

I am not a professional graphic designer but I have an eye for design and taught myself.

I am always looking for ways to enhance my design skills.

I create designs for shirts, advertisement, and anything else you need a graphic for.

Whether it is for personal use or for your organization/business, I'll work with you and make sure the graphic expresses the passion behind the event and the people involved.

If you want to see how I can help bring your graphic ideas to life, please check out my latest work on my website below.

I look forward working with you!

Lovely Images Website

PROFESSIONAL HISTORY

My Roles & Responsibilities

INSTRUCTIONAL TECHNOLOGIST, UNCW

November 2017 - Current

Provides LMS (Canvas) support for both face-to-face classes and online classes.
Maintains support resources including documents and video tutorials. In addition to staying updated on technical support issues and obtaining up-to-date information regarding these web resources.
Maintain team website.
Design and Develop Storyline Projects.
- Select colors, images, text style, and layout.
- Collaborate directly with other instructional designers, instructors, and subject matter experts to gather the learning needs, content, schedule, and requirements for development projects.
- Design wireframes, storyboards, user flows, process flows and site maps to communicate interaction and design ideas.
Create reports with existing data from each term.
- Sort and organize after entering data to ensure it is not lost.

ORDER FULFILLMENT SPECIALIST, CASTLEBRANCH

July 2017 - October 2017

Processing order items through order fulfillment
Maintain orders by using Beecheck order management system and complimentary websites to facilitate client orders in accordance with company guidelines.

SUPPORT TECHNICIAN, UNCW TECHNOLOGY ASSISTANCE CENTER

January 2017 - July 2017

Troubleshooting system and network problems and diagnosing and solving hardware or software faults for 112,067 UNCW students and faculty.
Providing support, including procedural documentation and relevant reports.
Guided staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
Resolves product or service problems by clarifying the customer's complaint
- Determining the cause of the problem
- Troubleshoot and explaining the best solution to solve the problem
- Expediting correction or adjustment; following up to ensure resolution.
Managing several open tickets at one time.
Checking in/out equipment at the front desk.
Skills gained: Excellent communication, customer service, and troubleshooting skills

WEBPAGE DESIGNER INTERN, THE SEAHAWK

July 2016 - March 2017

Analyzed business needs for the website by conceptualizing unique website design ideas that bring simplicity and user friendliness to complex roadblocks.
Collaborated the Editor in Chief and the Web Editor in maintaining the website to make sure content aligns with the web design created by the editorial board.

SALES ASSISTANT, FOOD LION

May 2016 - August 2016

Managed Front-end office
- Managed point-of-sale processes
Managed Customer Service desk
- Engaged and interacted with customers to create a positive shopping experience via phone and/or in person.
- Provided advice on solving queries of customers
- Analyzed customer data to determine overall customer trends

FRONT-END CASHIER, FOOD LION

May 2013 - January 2017

Handled all transactions
Guided and solved queries of customers
- Provided advice on products
- Assisted in locating desired items
- Resolved conflicts individually or by referring to the manager
Provided training and assistance to 5 new cashiers
- Provided advice on solving queries of customers
- Guided the transactions on the registers
- Provided specific company guidelines
Skills gained: Excellent communication, multi-tasking, and customer service skills